General Terms & Conditions
1. Pricing and Call-Out Fee
The standard service fee is $150, including GST where applicable. This includes the call-out and the first hour on site, including inspection and diagnosis.
Additional labour is charged at $150 per hour, calculated in 15-minute increments.
The service fee applies when attendance and diagnosis identify a fault, even if the repair requires a specialist, workshop facilities, a hoist, specialised tools, additional personnel or equipment, or is otherwise unsuitable or uneconomical to carry out as a mobile repair. In these circumstances, the service fee covers the attendance and diagnostic work already completed, and recommendations may be provided for the next appropriate repair.
If I attend but genuinely cannot identify the fault or provide useful direction for further repair, the $150 service fee will be waived.
Where a quote is provided remotely using the information available, without attendance or an on-site diagnosis, and the customer decides not to proceed, no call-out or diagnostic fee applies.
Additional parts, labour, travel, sourcing, collection or other charges will be discussed and authorised before they are incurred.
2. Estimates and Fixed-Price Quotes
Estimates are based on the information available at the time and may change if further inspection reveals additional faults, damage, wear, previous repairs or other conditions that could not reasonably be identified beforehand.
A fixed-price quote applies strictly to the work and components specifically listed in that quote. It will not be increased simply because the listed work takes longer than expected.
Any additional work, parts or labour required because of conditions discovered during inspection or disassembly are outside the original quote unless expressly included. I will explain the additional work and available options and obtain approval before proceeding.
If an additional condition affects the vehicle's safety or suitability for use, I will explain the implications and any relevant recommendations before the vehicle is returned to service.
Quotes are valid for seven days unless otherwise stated. Parts prices and availability may change, particularly where parts need to be ordered or sourced from another supplier. Any revised price will be discussed before the order is placed or the additional cost is incurred.
3. Parts Availability
Parts availability, delivery times and supplier prices can change without notice. Some parts may need to be ordered or sourced from interstate or specialist suppliers.
Where a part is unavailable, delayed or more expensive than expected, I will advise the customer and discuss the available options before proceeding with any revised arrangement.
Where a quote depends on a particular part being available at a stated price, that price and availability will be confirmed before the order is placed.
4. Diagnosis
Diagnosis involves identifying a fault using the information, access, equipment and testing available at the time.
Some faults are intermittent, may require the vehicle to be driven under particular conditions, or may require specialist equipment, workshop facilities or further testing to identify conclusively.
Where further diagnosis is required, I will explain the findings and recommend the next appropriate step. A diagnosis may identify the likely cause or direct the customer to a specialist without including the further work needed to complete the repair.
The $150 service fee and any other authorised charges remain payable in accordance with the pricing terms above. The service fee is waived if I attend but genuinely cannot identify the fault or provide useful direction for further repair.
5. Customer Approval and Additional Work
The customer must approve the requested work and applicable charges before work begins.
If additional work or parts become necessary, I will explain the reason, the expected cost and any relevant options before proceeding. I will not undertake additional chargeable work without the customer's approval, except where a separate arrangement has been expressly agreed.
Approval may be provided by text message, email or another agreed method that records the customer's authorisation.
The customer is responsible for charges relating to work, parts and other costs they have authorised.
6. Age-Related Wear and Fragile Components
Older vehicles and components may be affected by corrosion, deterioration, heat, age, previous repairs or general wear. Components such as plastic fittings, hoses, clips, connectors, fasteners and seals may become brittle or fail when disturbed.
Reasonable care will be taken during inspection and repair. However, a component that is already deteriorated or weakened may fail during normal handling or disassembly.
If an additional component fails or is found to require replacement, I will explain the circumstances and any additional cost before proceeding with further chargeable work.
7. Mobile Repairs and Road Testing
Mobile repairs are subject to suitable access, working conditions, safety and the nature of the required work.
Some repairs may not be suitable to perform at the vehicle's location because of safety risks, lack of suitable equipment or facilities, access restrictions, environmental conditions or the complexity of the repair.
Where a repair is unsuitable for mobile work, I will explain the reason and recommend an appropriate alternative where possible. The service fee remains applicable where the fault has been identified in accordance with the pricing terms.
Road testing may be required to confirm a fault or verify a repair. It will only be undertaken where reasonably necessary, safe and practical. If road testing is unsafe or not possible, this limitation will be explained to the customer.
8. Parts Sourcing and Collection
Additional time may be required to locate hard-to-find, specialist or non-standard parts.
Where authorised, parts sourcing is charged at $40 per hour, including GST where applicable.
Where parts need to be collected from a supplier, collection time is charged at $40 per hour plus $0.70 per kilometre, including GST where applicable.
These charges are additional to the standard service fee and repair labour. The need for sourcing or collection, and the expected charges, will be discussed with the customer and authorised before the costs are incurred.
9. Special-Order Parts, Deposits and Cancellations
Parts may be ordered specifically for a customer's vehicle. Supplier return conditions vary, and a supplier may not confirm whether a part can be returned or whether a restocking fee applies until a return is requested.
Advance payment or a deposit may be required for special-order parts. Any deposit or advance payment, including the amount and applicable conditions, will be discussed and agreed with the customer before the order is placed.
If the customer cancels the repair or no longer requires the parts after an order has been placed, the customer may be responsible for reasonable costs actually incurred as a result. These may include the cost of parts that cannot be returned and supplier cancellation or restocking fees actually charged.
Where parts can be returned, any supplier refund or credit received will be taken into account. Any amount charged will reflect the costs actually incurred, less applicable refunds or credits, subject to Australian Consumer Law and other applicable laws.
10. Paid Parts Not Collected
Where a customer has paid for parts that remain at Varsity Auto Repairs, I will hold those parts for up to six months while making reasonable attempts to contact the customer using the mobile number and email address provided.
The customer is responsible for arranging collection or agreeing to a delivery arrangement. Any delivery charge will be discussed and agreed beforehand.
If the parts remain uncollected after six months, Varsity Auto Repairs may take further steps in accordance with applicable law. The expiry of six months does not, by itself, transfer ownership of the parts or authorise their sale or disposal.
Where legislation governing uncollected goods applies, any required notices, waiting periods, court orders, sale procedures or other legal requirements must be followed.
11. Workmanship Warranty
Varsity Auto Repairs aims to complete authorised repairs with reasonable care and skill.
If a problem arises that the customer believes is due to defective workmanship, the customer should contact Varsity Auto Repairs promptly so the issue can be discussed and inspected where appropriate.
Any workmanship warranty applies to defective workmanship and does not automatically cover unrelated faults, normal wear and tear, pre-existing conditions, subsequent damage, misuse, or failures of parts or components unrelated to the work performed.
Parts may be subject to the relevant manufacturer's or supplier's warranty conditions.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law.
12. Payment
Payment is due in full upon completion of the authorised service, unless another payment arrangement has been agreed in advance.
The customer agrees to pay all authorised service fees, labour, parts, diagnostic work, sourcing and collection charges, and other applicable costs.
Any unpaid amount may incur interest at 15% per annum, calculated daily from the due date, together with reasonable costs actually incurred in recovering an overdue debt, to the extent permitted by law.
Any agreed deposit or advance payment for special-order parts is payable according to the arrangement agreed before the order is placed.
13. Seized, Corroded or Previously Damaged Components
Seized, corroded, damaged or previously repaired components can require additional time, specialist techniques or replacement parts to remove or refit.
Where a component cannot be removed or refitted using the expected method, additional work may be necessary. I will explain the issue, the available options and any additional charges before proceeding with further chargeable work.
Reasonable care will be taken, but the condition of an existing component may limit what can be achieved without additional repairs or replacement.
14. Vehicle Condition and Previous Repairs
The customer should disclose any known faults, relevant warning lights, previous repairs, modifications or other conditions that may affect the requested work.
Existing faults, incorrect previous repairs, non-standard modifications, damaged fasteners or components, and other pre-existing conditions may affect the time, method or outcome of a repair.
If these conditions affect the authorised work or reveal a need for additional work, I will explain the issue and seek approval before proceeding with additional chargeable work.
15. Customer-Supplied Parts
Customers may request that their own parts be used, subject to suitability for the vehicle and the work being performed.
The customer is responsible for ensuring that customer-supplied parts are correct, complete and suitable for the intended application. If a part is incorrect, defective, incomplete or incompatible, additional time or parts may be required.
Varsity Auto Repairs cannot provide a supplier or manufacturer warranty for parts supplied by the customer. Any workmanship warranty does not make Varsity Auto Repairs responsible for a defect in the customer-supplied part itself.
If a customer-supplied part prevents the repair from being completed, any additional work or charges will be discussed before proceeding. Statutory rights that cannot lawfully be excluded remain unaffected.
16. DIY Advice and Assistance
Any general advice or assistance provided to help a customer understand or undertake their own repairs is based on the information available at the time.
The customer is responsible for ensuring that any work they undertake themselves is performed safely, correctly and in accordance with applicable requirements. Advice provided without inspecting or testing the vehicle cannot guarantee the diagnosis, suitability of a repair method or final outcome.
Where a repair involves safety-critical systems or requires specialist knowledge or equipment, professional inspection or repair may be recommended.
17. Customer Responsibilities
The customer is responsible for:
Providing accurate contact details and the correct vehicle information.
Ensuring the vehicle is accessible at the agreed location and time.
Advising of known faults, modifications, previous repairs or other relevant conditions.
Obtaining any necessary permission to access the vehicle or property.
Authorising the work and applicable charges before work begins.
Paying authorised charges in accordance with the agreed payment terms.
Arranging collection of any parts purchased for the vehicle, or agreeing to a delivery arrangement.
If access is unavailable, the vehicle is not at the agreed location, or the working conditions make the requested work unsafe or impractical, the work may need to be postponed or alternative arrangements made. Any resulting charge will be discussed with the customer and must be consistent with the agreed terms and applicable law.
18. GST
All prices stated in these terms are inclusive of GST where applicable.
19. Australian Consumer Law
These terms operate subject to applicable Australian law, including Australian Consumer Law. Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.
20. Acceptance of Terms
By authorising work with Varsity Auto Repairs, the customer acknowledges that they have had the opportunity to review these terms and agrees to the applicable charges and conditions for the authorised work.